Return & Exchange Policy

Last updated: August 2026

At Ninzarem, every saree is handwoven with care, and we want you to love what you receive. If something isn't right, here's how we make it easy.

1. Eligibility Window

• Any return or exchange request — for any reason — must be reported to us on WhatsApp within 6–12 hours of product delivery, and a Return Case ID obtained (see Section 5).
• Requests made after this window cannot be accepted.

2. Condition Requirements

To be eligible for a return or exchange, the item must be:

• Unused, unworn, and unwashed
• With all original tags, labels, and packaging intact
• Free of stains, perfume, odor, or alterations
• Accompanied by the original invoice

3. Non-Returnable Items

The following are final sale and cannot be returned or exchanged:

• Sarees marked "Sale," "Clearance," or "Final Sale"
• Custom-stitched blouses or made-to-order alterations
• Items damaged due to customer mishandling after delivery
• Gift cards

4. Damaged, Defective, or Wrong Item Received

• An unboxing video is mandatory for any claim of damage or defect. The video must be continuous and unedited, starting from the sealed package and clearly showing the product condition. Claims without a valid unboxing video cannot be accepted.
• If any damage is found upon inspection that is not visible in the unboxing video, the return will be rejected and the product will be shipped back to the customer.

5. How to Initiate a Return or Exchange

1. Whatever the reason — defect, damage, wrong item, or change of mind — you must report it to us on WhatsApp at +91 81138 80801 within 6–12 hours of product delivery and obtain a Return Case ID. Requests without a Return Case ID will not be processed.
2. Share your order number, reason for return, and (for damage/defect claims) your unboxing video.
3. Our team will confirm eligibility and share pickup/return instructions within 24–48 hours.
4. Pack the item securely in its original packaging.
5. Hand over the package to the courier when they arrive for pickup (where serviceable), or ship it to the address we provide.

6. Refunds

• Once we receive the returned product, it goes through an inward entry and inspection process, where our team verifies the product and checks for any damages.
• The return/exchange/refund is initiated only after this inspection is complete and the product is verified.
• Approved refunds are credited to the original payment method via Razorpay within 7–10 business days of the product passing inspection.
• Shipping charges (if any were paid) are non-refundable, except in cases of damaged, defective, or wrong items.

7. Exchanges

• Exchanges are subject to stock availability, since many sarees are limited handwoven pieces.
• If the requested size/design is unavailable, we'll offer a refund or store credit instead.

8. Return Shipping Costs

• For change-of-mind returns, return shipping is borne by the customer, unless otherwise stated.
• For damaged, defective, or incorrect items, Ninzarem covers the return shipping cost.

9. International Orders

• Not eligible for return or exchange.

10. Contact Us

Ninzarem reserves the right to update this policy at any time. Changes will be reflected on this page.